FAQs

We build valuable EHS solutions for safety conscious organizations across the world

General

SAFE is ASK-EHS’ web-based, mobile-compliant integrated solution for holistic EHS management built in consultation and under the guidance of experienced industrial subject matter experts for the EHS professionals.

SAFE accomplishes EHS goals & objectives through robust management and software-enabled intelligence in protecting the employees and the environment from workplace hazards while cutting down on cost & administrative overheads.

SAFE assures improved safety management, increased operational efficiency, enhanced safety culture and better compliance fulfillment.

The EHS management software suite includes modules to aid reporting of hazards and incidents, enable perform various on-field EHS activities, increase legal certainty and operational efficiency.

Reporting

  • Safety Observation
    Report and track unsafe conditions and at-risk behaviors in the workplace with assignment and tracking of the corrective and preventive actions till closure to avoid recurrence. Leverage ASK-EHS analytics to identify the most unsafe areas / processes and at-risk workforce within your organization.
  • Incident and Near-Miss Management
    Reduce workplace incidents with ASK-EHS’ end-to-end process from incident reporting and tracking to investigation with causal analysis to tracking and closure of the corrective and preventive actions while delivering real-time actionable insights.

Perform (On-Field)

  • Site Inspection
    Streamline all your work-site / plant safety inspection tasks – Plan and schedule inspections, prepare inspection checklists, get alerted about upcoming and due inspections, record results and track corrective and preventive actions till closure.
  • Safety Equipment Inspection
    Ensure that all your safety equipment(s) are in working condition. Register equipment and set inspection frequency, prepare inspection checklists, get alerted about upcoming and due inspections, record results and track corrective and preventive actions till closure.
  • Management / Leadership Walkthrough
    Let the leadership evaluate on-site / in-plant safety and identify the safety gaps. Plan and schedule walkthroughs, get alerted about upcoming walkthroughs, record results and track leadership assigned corrective and preventive actions till closure.
  • CAPA / Task Management
    Increase employee accountability with easy assignment of tasks (such as corrective and preventive actions) and effective management of deadlines leveraging real-time status monitoring, robust alerts and escalation mechanism to ensure compliance and workplace safety.
  • Behavior Based Safety (BBS)
    Drive your organization’s BBS program for improved safety culture using ASK-EHS BBS offering which supports the ABC behavior model.
  • 5S Assessment and Walkthrough
    Organize and maintain workplaces, systems and processes so that work can be performed efficiently, effectively, and safely by conducting checklist-driven 5S (sort; set in order; shine; standardize; and sustain) assessments and walkthroughs, record results, get the assessment score auto-generated by the system and track corrective and preventive actions till closure.
  • Tool Box Talk (TBT)
    Maintain easy to access digital toolbox talk records
  • Hazard Identification, Risk Assessment and Control (HIRAC) along with Risk Register
    Upload or prepare risk assessments easily using built-in template and quick-fill forms with provision to revise and track changes. Maintain easy-to-lookup risk register and link it to all your safety critical functions such as permit to work.

Compliance

  • Audit Management
    Streamline EHS compliance by managing the entire audit lifecycle starting from planning and scheduling of audits, preparing audit checklists to recording results – Non-Conformities, Observations, Opportunity for Improvement along with causal analysis and tracking of corrective and preventive actions till closure to ensure compliance.
  • Register of Regulation
    Manage and track all your legal permits related details – renewal dates, regulation documents while leveraging ASK-EHS’ robust alerts and escalations mechanism to get timely automated reminders for soon-to-expire permits enabling remediation of compliance risks.
  • Environment Parameter Monitoring
    Log and monitor environment parameters like ambient air, ground water, soil, noise, stake emission, ETP, STP and get alerted when the limit threshold is exceeded.
  • Occupational Health Management
    Centrally store and maintain employee medical and health information including the employee medical history, medical checkup records, OPD visit records and fitness certificates. Also, maintain pre-employment checkup records and medicine inventory. With ASK-EHS analytics, get health insights to identify workplace health concerns.
  • Waste Management
    Efficient management of both hazardous and non-hazardous waste with ASK-EHS’ end-to-end process from generation of waste within organization and its internal storage to waste disposal to offsite disposal facility along with recordkeeping of the manifest.
  • EHS Training Management
    Plan, organize and manage EHS training programs and employees training portfolio across your entire organization.
  • Emergency Preparedness along with Mock Drill
    Assess your organization’s emergency preparedness by scheduling and recording results of the preparedness inspections and mock drills for evacuation and emergency response training exercises. Easily assign and track action items to remediate any deficiencies found.
  • Hazardous Substance Register along with Material Data Safety Sheet (MSDS)
    Maintain a register of all the hazardous substances within the organization containing relevant details and MSDS attached. Provision for quick identification of a substance as hazardous based on easy lookup of chemical and physical properties using CAS registry and/or applicable national rules.

Operational Efficiency

  • Meeting Management
    Manage organizational meetings – be it a safety meeting or any other. Schedule meetings, send meeting alerts to participants, collect RSVPs, record meeting minutes, track follow-up actions and print the meeting minutes.
  • Management of Change
    Reduce operational change complexity by effectively managing the change requests by ensuring submission of all relevant details, thorough reviews and approvals while considering all associated risks and their controls and mitigation measures. Track pre- and post-implementation action items till closure.
  • EHS Portal along with Knowledge Desk
    Intended to improve and strengthen the organization’s safety culture, EHS portal allows quick and easy access to the most relevant and recent information on the workplace safety and employee wellness. It is a valuable tool to educate and spread safety awareness to the employees.
  • EHS Suggestion
    Suggestion programs can be great tools for enabling communication between the people closest to an organization's problems (a.k.a. opportunities) and the people responsible for managing those opportunities. ASK-EHS’ EHS Suggestion module enables employees to engage and submit EHS related suggestions along with its implementation status tracking.
  • Management of Document
    Automate the process of managing documents from storage to review and approval to distribution along with document control to ensure accurate information is available at all times.
  • Personal Protective Equipment (PPE) Management
    Effectively manage and control the issuing of personal protective equipment to the employees and workers along with inventory management.

To know more, please visit our EHS Management System product page.

ASK-EHS’ e-PTW (electronic permit-to-work) software proves to be a very useful and convenient tool to establish Control, Co-ordination and Communication following correct work sequences among the participating agencies through computer/ mobile devices, facilitating:

  • Full view of the entire work scenario to enable the in-charge to take correct and fast decision
  • Facilitates better communication and avoid bypass of defined safety processes
  • Smooth flow of work, saving time, avoiding lengthy paper work
  • Easy to access permit data bank

Our e-PTW software includes digitization of all most commonly performed activities of a permit to work system as enlisted below:

  • End-to-end PTW process digitized (Permit Request to Issuance to Closure) for various permit types such as cold work, hot work, and more
  • Complimentary permits / certificates integrated in the PTW process (e.g. confined space entry, excavation certificate, lifting plan, etc.)
  • Isolation Management along with LOTO and Tag Printing
  • Safe Work Execution:
    • Daily permit renewal
    • Shift-wise permit handover & re-validation
    • Work extension required beyond permit validity
  • Risk Management:
    • Job Safety Analysis (JSA)
    • Hazard Identification, Risk Assessment and Control (HIRAC) along with Risk Register
    • Simple checklist-driven hazards along with control listing
  • SIMOPs and Work Conflict Management
  • Permit Audits / Inspections
  • Gas testing by Authorized Gas Tester
  • Handover of permit related work in absence of the authorized personnel
  • Permit Register
  • Integration with Plant Maintenance Management Systems such as SAP PM module
  • Reports and Insights

As evident from the above listing of functionalities, our e-PTW software covers all the general requirements of a permit to work system. However, we do understand that when it comes to permit to work – the procedures and processes vary from industry to industry, even from organization to organization depending upon the type of work and magnitude of risk involved. We at ASK-EHS, therefore, provide customized solutions to fit to our clients’ unique process and procedure while addressing to their challenges through the digitized e-PTW tool.

To know more, please visit our e-PTW product page.

ASK-EHS is among the world’s most trusted safety, health and environment software solution providers. 15000+ active users spread over more than 4 continents in diverse industrial workplaces rely on our digital EHS platforms. Our end-to-end customization for tailored solution delivery, experts within national and international regulatory framework and integrated EHS business services have more than 400+ clients globally.

The global service delivery in core and diverse industrial domains have allowed the software solution delivered to address three key areas: adaptability, better user rate for acceptance and proactive compliance management.

At ASK-EHS, the in-house safety experts that are having deep understanding of the EHS activities, plans, procedures and terminologies along with the practical exposure to the challenges faced in industrial safety collaborate with the highly experienced professionals of ASK-EHS’s software division to develop digital EHS solutions targeted to overcome the industry challenges. As an additional benefit of this harmonious collaboration of the software professionals and safety experts, our clients enjoy successful implementation of the safety software while having minimum need of hand-holding and consultation.

Summarizing the ASK-EHS advantage over other safety software vendors:

  • Core competency in the domain of EHS having in-house SMEs and have a technical experience of over 13 years in successfully delivering digitized safety solutions tailored to meet our clients’ unique processes.
  • Our safety software is extremely user friendly and can be adopted by new users with ease.
  • We provide highly effective and bespoke implementation assistance and software trainings.
  • As a part of our "client-happy" moto, we provide excellent post Go Live support.

The answer to your question is “YES”. Our software will adopt to use the exact same nomenclature and terminologies that is currently being used in your organization to maintain the user familiarization. In fact, ASK-EHS’ vast experience in successful implementation of the safety software has revealed that the software adopting to the organization’s terminologies has an increased chance of the users accepting the new digital system with minimal push-back.

Absolutely. All our safety software is built on tried and true best-practices, integrating two decades of industry expertise. However, we do perfectly understand that you might have specific business needs and we will customize our base software to match to your exact needs so that our software adopts to your organization’s EHS and PTW procedures, processes, terminologies and user roles. Thereby, providing you a personalized experience specific to your organization along with the added digitalization benefits.

All our safety software are web-based applications with responsive design and shall automatically adapt to the user's device regardless of the screen size. Meaning, the application will also work on web browser of hand-held devices such as tablets and smartphones.

Since your mobile device is your key to unlocking the power of our software wherever you are and not just at your desk. You can also enjoy mobile app-specific benefits by using our Mobile App which is available across mobile platforms, including both tablets and smartphones running on iOS, Android and Windows Mobile.

As safety conscious app users, we would advise you to download free version of our Hazard Reporting App now from Android Play Store / iOS App Store.

ASK-EHS safety software are applicable to nearly every industry, with clients belonging to oil and gas, automotive, construction, telecommunication, chemical, food and beverage, pharmaceuticals, ship building, energy, fast moving consumer goods (FMCG) and more.

For EHS compliance, ASK-EHS’ SAFE (EHS management software) offers Audit management (both external and internal audits), Register of Regulation for tracking all your legal permits and various other compliance modules to simplify and effectively manage the regulatory compliance by digitizing the processes while providing timely alerts, real-time actionable insights and analytics for improvement and correction.

SAFE Compliance Suite:

  • Audit Management
  • Register of Regulation
  • Environment Parameter Monitoring
  • Occupational Health Management
  • Waste Management
  • EHS Training Management
  • Emergency Preparedness along with Mock Drill
  • Hazardous Substance Register along with Material Data Safety Sheet (MSDS)

Even for Permit to Work, ASK-EHS’s e-PTW software ensures (by means of in-system checks and obligatory restrictions) that all work is carried out in accordance to the regulatory compliance with addition to software maintaining audit-easy records.

All processes mentioned in OHSAS / ISO are covered in SAFE - our EHS management software. However, the forms and reporting format varies from industry-to-industry, country-to-country. In order to meet industry/country-specific needs, we provide facility to customize our base software.

Yes, absolutely. As a matter of fact, 15000+ active users spread over 4 continents in diverse industrial workplaces rely on our digital EHS & PTW platforms. Our end-to-end customization for tailored solution delivery, experts within national and international regulatory framework and integrated EHS business services have more than 400+ clients globally.

Visit our clients page to know more about the organizations we work with.

All our safety software come with English as primary language by default. To cater to the needs of international clients we provide multilingual support as a secondary language. So far, we have successfully delivered the software in several widely spoken languages like Spanish, Portuguese, Chinese, French and we are capable of supporting any other client preferred language on request basis.

As a matter of fact, digitalization is even more crucial and enjoy huge benefits for large plants or when there are large number of projects. We have a history of successful implementation of our safety software for large setups, thanks to our unique phase-wise roll-out implementation strategy with user acceptance checks and top of the line continued client support.

Certainly! All our safety software is Enterprise grade, scalable, modular in design and made to evolve with you as you and your team grow.

Growing Business Needs

Since we follow a modular design approach, we have the flexibility to provide module-wise software delivery addressing to your specific business needs of the hour. Later, we can roll-out other phases of the software based on your growing business needs.

Growing Size of Business

All of ASK-EHS’ safety software are enterprise grade solutions that are scalable from one plant/site to any number of plants/project sites. In fact, some of our clients have more than 100 site locations.

However, with the increase in size of your business, be it the increase in the user-base or spread of the organization’s presence geographically - the infrastructure requirements such as data servers will have to be scaled up. ASK-EHS shall provide all the required assistance and consultation for the same.

Yes, absolutely. Eliminating the wastage of paper is a great initiative and we at ASK-EHS will be more than happy to extend our support in achieving it by undergoing complete digital transformation of your existing paper-based EHS / PTW activities.

SAFE (EHS Management Software):

Based on the various reporting and on-field activities carried out by your team with the ASK-EHS digital tool, the software automatically prepares a safety performance assessment scorecard for your organization. The scorecard empowers you with real-time actionable insights to the various risks such as unsafe work conditions, at-risk workforce behavior, pending or long due employee safety training, safety non-compliance. Also, the scorecard highlights the Near-Misses and incidents that have occurred facilitated by the provision to carry out causal analysis. This enables you to leverage ASK-EHS’s robust task management tool for immediate assignment of corrective and preventive actions and easy tracking of its closure within the targeted deadline to mitigate the risks and prevent future incidents.

e-PTW (Permit to Work Software):

The permit to work comes with in-built Risk Assessment/Job Safety Analysis/Job Hazard Analysis tool. The software ensures that the work cannot commence until and unless the risks associated with the job are assessed and subsequent necessary mitigation/control measures have been put into place. Upon commencement of work, the permit auditing tool facilitates the EHS Team/Work Supervisors to monitor the risk and stop-the-work if found unsafe to continue working. Additional tools such as SIMOPs identifier further adds up to the robust risk planning.

Accident Frequency Rate Calculation:

[(No. of loss time injuries*) x 1000000] / Total man hours worked

Accident Severity Rate Calculation:

[(Man-days lost due to lost time injuries*) x 1000000] / Total man hours worked

*Loss time injury: any work-related injury or illness which prevents that person from doing any work day after the accident.

Note:
The accident calculation is based on “IS 3786 (1983): Methods for computation of frequency and severity rates for industrial injuries and classification of industrial accidents”.

However, our software solution is open to adopt to any other standards for computation of frequency rate, severity rate and other key safety metrics.

There is availability of mobile application targeted towards throttling employee participation in safety-critical programs through mobile-enabled Hazard Reporting, Safety Observations, Peer-to-Peer Behavior Based Observations.

ASK-EHS’ safety portal is a unique engagement-centric platform that enables sharing of site / plant-specific and enterprise-wide safety newsletters, events, display key KPIs to show the overall safety progress of an organization, promote new safety initiatives and useful trainings, highlight the safe work practices and motivate the employees by running campaigns such as “Safety First Recognition”. Furthermore, our knowledge desk provides a perfect platform for all employees to exchange information and gain awareness about ongoing hazards and safety trends; this in turn can lead into taking corrective actions proactively.

The cornerstone of all our safety software is equipping you with complete visibility of all of your critical-to-safety programs - not just within a single work location (site/plant/office), but across all your businesses.

Our Safety Cockpit is equivalent of swiss army knife which empowers you with all the necessary EHS statistics, analytics and trends in real-time so that you have a bird-eye-view to gain foresight. Also, we very well understand that every person is unique, and that his / her responsibilities and area of concern vary accordingly. Our EHS management solution (SAFE) provides you a personalized window to monitor, track and gain insights of the EHS functions that matter the most to an individual. Furthermore, SAFE calculates your organization’s EHS performance (scorecard with lead and lag indicators) and auto-email monthly EHS reports.

And that’s not all – our safety software keeps you informed at all times. Be it any planned activities like overdue site inspections, equipment inspections or upcoming audits or soon going to expire legal permits or what is the status of an ongoing incident investigation or be it a bird-eye-view of all ongoing high-risk activities (PTW) and so much more.

Yes, absolutely. We perfectly understand that there exist such safety-critical activities that requires on-site presence of the personnel like performing risk assessments or carrying out site inspections, to name a few. You can mandate and confirm such on-site presence of the personnel by leveraging our mobile application’s auto Geo-location fetching feature.

All our safety software is open to be integrated with any third-party software like ERP or HRM system considering vendor allows and provide facility to access the system.

You can use our mobile applications to carry out your safety-critical activities in such zones using the intrinsically safe smart phones.

We do not manufacture such devices; however, we can provide you vendor listing along with the approximate cost on request basis.

Well, that’s a simple one! The excel sheets does not communicate back to you whereas our software is interactive and shall serve as your artificial “EAR” in listening important safety chatter within your workplace and across the organization.

E – Escalate critical safety concerns automatically such as a task to correct non-compliance is not completed within the allotted time, no action is taken on a reported incident, a requested breakdown maintenance work permit is not approved within time.

A – Alert and make you aware of the corrective and preventive actions that you need to take, safety trainings you need to undergo, a new hazard is reported, a new work permit request has arrived for work authorization and so much more.

R – Remind you of upcoming audits, soon-to-expire legal permits, closing the safety tasks assigned to you before deadline, renew the work permit so on and so forth.

And that’s not all – instead of spending a lot of time and efforts in switching between spreadsheets to pool and collate EHS data so as to evaluate the safety performance, leverage our software’s intelligence to automatically prepare real-time charts, graph trends and performance scorecard to gain actionable insights into your safety problems.

Furthermore, since all your relevant EHS data (including past years records) across organization are stored at a centralized location within our software unlike the multiple year-wise excel sheets; these records can be accessed at any given point of time with extreme ease.

We and our existing esteemed clients think very highly of our e-PTW. Still, we will lay down a comparison of key factors and let you decide.

  ASK EHS e-PTW SAP WCM
Permit formats 100% customizable with less cost & effort High Cost & Effort for customization
Workflows 100% customizable with less cost & effort High Cost & Effort for customization
Dashboards and Reports Out of the box Reports and Dashboard with Analytics Additional cost needs to be incurred
Area Map (visual permit information) A visual permit information details with summary of the permit info giving a bird-eye view to all the permitted work being carried out within the workplace Not available
Cost Low High
Access to Contractors Easy Difficult
Training Easy Difficult
Customization Turn-around Quick Slow

One thing which we can promise you upfront is that all our safety solutions have very high return on investments. The major benefits are listed below:

e-PTW Benefits:

Improved Safety

  • No approval bypasses
  • Comprehensive hazard listing with contextual control suggestions and other safety checks
  • Auto identify SIMOPs and potential work conflicts
  • Robust communication, elevated coordination and control amongst the various involved work groups further strengthens the safety
  • Integrated worker(s) competency checks
  • Utilize past mistakes/lessons learnt to drive your efforts for better safety
  • Ensure safe plant hand-over post work completion
  • Easy sharing of risk assessments

Increased Operational Efficiency

  • Quicker work planning & permit request
  • Early identification of work conflicts & faster approval of work
  • Time-effort savings by elimination of moving paperwork by manpower
  • Efficient isolation management
  • Reuse of risk assessments
  • Improved management of work scope change
  • Reduced administrative overheads
  • Efficient & safe handling of increased work load during plant shutdown resulting in faster plant return to service

Better Compliance Fulfillment

  • Aid in both internal and external audits
  • Avoid lost time incidents & dangerous occurrences/property damage implications

Environmental Benefits

SAFE (EHS Management Software) Benefits:

Improved Safety Management

  • Centralize and Standardize
  • Streamlining EHS Data Collection and Improving Reporting Efficiency
  • Widespread Content Availability
  • Enhanced Compliance Monitoring
  • Robust Task Management
  • Increased Visibility and Rich Insights
  • Monitor Risks and Prevent Incidents

Time-Effort Savings

  • Automation of Manual Work
  • Administration Overhead and System Consolidation

Reduction in Costs

  • Reduction in incidents
  • Reduction in material expenditure
  • Indirect cost reduction due to increase in productivity

Strengthened Safety Culture

  • Boosting accountability
  • Spread Safety Awareness and Engage Employees

Please write us if you wish to obtain detailed information regarding our safety software ROIs.

Yes, we have product-specific cases studies that you can refer. We would also recommend to explore our EHS blog and resource gallery for whitepapers, videos, buying guide and webinars.

Technical and IT

Well yes, we can provide Single Sign-On facility using Active Directory for On-premise deployments and using Azure AD / Office 365 for cloud deployments.

It supports dual mode as well;

  • Single Sign-On for Active Directory / Azure AD / Office 365 user
  • Custom Login for non-active directory users

All our safety software is open to be integrated with any third-party software like ERP or HRM system considering vendor allows and provide facility to access the system.

All our software is developed using Microsoft technology stack with responsive design. Since we are certified Microsoft partner, for back-end too we use Microsoft offerings such as Microsoft SQL Server or Microsoft Azure SQL. However, we also support Oracle database.

Technology Stack:

Web & API Development

  • Microsoft Visual Studio
  • Microsoft ASP.NET MVC
  • Microsoft .Net Framework
  • Microsoft Entity Framework
  • Microsoft SQL Server
  • HTML5, CSS3, AngularJS
  • WEB API / Web Service
  • Apache JMeter
  • Fiddler
  • TFS

Integration Mechanism with other System

  • SAP / other ERP: Web API / Web Services
  • BI Tools: Read only access of Database
  • Email: SMTP
  • SSO: LDAP / Azure Graph API
  • Push Notification: Google Firebase

All our safety software are web-based applications with responsive design and shall automatically adapt to the user's device regardless of the screen size. Meaning, the application will also work on web browser of hand-held devices such as tablets and smartphones.

Since your mobile device is your key to unlocking the power of our software wherever you are and not just at your desk. You can also enjoy mobile app-specific benefits by using our Mobile App which is available across mobile platforms, including both tablets and smartphones running on iOS, Android and Windows Mobile.

As safety conscious app users, we would advise you to download free version of our Hazard Reporting App now from Android Play Store / iOS App Store.

Absolutely. All our safety software is built on tried and true best-practices, integrating two decades of industry expertise. However, we do perfectly understand that you might have specific business needs and we will customize our base software to match to your exact needs so that our software application adopts to your organization’s EHS and PTW procedures, processes, terminologies and user roles. Thereby, providing you a personalized experience specific to your organization along with the added digitalization benefits.

We are flexible in our mode of hosting the software based on client’s preference and convenience. The software and its data can be either hosted;

  • On-Premise deployment on your organization data center
  • Cloud deployment on your organization provisioned cloud server
  • Cloud deployment on ASK-EHS provisioned cloud server.

ASK-EHS shall provide full assistance in recommending the infrastructure requirements based on your intended user load and setting up the production environment on either of the client selected hosting modes.

Our software doesn't need heavy IT infrastructure, with both the options available for hosting data On-Premise or on Cloud. For On-Premise deployment you need to have Microsoft SQL database server depending on users’ load with express/standard/enterprise edition, Microsoft IIS (Internet Information Service) v 7.5 or above.

Microsoft Azure which is one of the ASK-EHS recommended cloud services has data centers in 54 regions worldwide with availability to 140 countries. In India, Microsoft has Azure data centers in Pune, Chennai, and Mumbai, serving Central India, South India, and West India Azure cloud regions respectively.

The answer to this is “Yes”. This can be done by leveraging Amazon Elastic Compute Cloud (EC2) that forms a central part of Amazon’s cloud-computing platform, Amazon Web Services (AWS), by allowing users to rent virtual computers (which Amazon calls an “Instance”) on which to run their own computer applications.

You or your organization own the data. When you want to stop using the software, all data can be easily exported.

Depending upon where you want to host your data (On-Premise or Cloud Server) and the number of users that will be using the safety software, we can suggest the infrastructure required. The user-wise infrastructure requirements for both On-Premise as well as Cloud are mentioned below for 50 users. Please write us to know the infrastructure requirements for 100, 200, 500 users or your custom user requirement.

For 50 users (with approximate 5 to 7 concurrent users)

On-Premise

PRODUCTION ENVIRONMENT
  • HARDWARE REQUIREMENT
    APPLICATION SERVER + FILE SERVER + DATABASE SERVER
    64-bit 4-core Processor
    8 GB RAM
    250 GB HDD
  • PRE-REQUISITE SOFTWARE REQUIREMENTS
    APPLICATION SERVER + FILE SERVER + DATABASE SERVER
    Microsoft Windows Server 2012 or later version
    Microsoft IIS 7.0 or later version
    Microsoft .NET Framework 4.0
    Microsoft SQL Server 2012 or later version (Standard Edition or Enterprise Edition)
    (Note: Express edition can be used in case of limited data and a smaller number of users during initial stage.)
QA ENVIRONMENT
  • QA Environment Instance can be setup on same hardware

Cloud Installation on Microsoft Azure

PRODUCTION ENVIRONMENT
  • APP SERVICES
    Region – Client selected
    Tier – Standard (S1)
    Instance – 01
    Instance Size – 1 core, 1.75 GB RAM, 50 GB storage
    5 GB Bandwidth
    Note*: Additional bandwidth usage shall be charged extra per month
  • SQL Database
    Region – Client selected
    Tier – Standard (S1)
    Database Instance – 20 data throughput units, 250 GB Database
  • Storage
    Region – Client selected
    Type – File
    Tier – Basic
    Data Redundancy - LRS
    Capacity – 100 GB
  • SSL Certificate
    Wild card SSL Certificate
QA ENVIRONMENT

We can share below services purchased for Production environment under Test Environment preparation

  • App service
  • Storage

Below services to be purchased additionally

SQL Database

Region – Client selected
Tier – Basic (B)
Database Instance – 5 data throughput units, 2 GB Database

At ASK-EHS, we firmly believe that scalability is an essential component of any enterprise software. Prioritizing it from the start leads to lower maintenance costs, better user experience, and higher agility. All our safety software is completely scalable to handle an increase in workload in terms of users, storage capacity and the maximum number of transactions handled.

Please find below a diagrammatic representation providing an overview of our implementation plan.

For detailed understanding of our client-happy proven implementation strategy, please write to us and our sales or technical representative will get in touch with you.

Of course, you can! Please write to us and our technical representative will get in touch with you with detailed explanation.

Based on the general infrastructure recommendations made by us, the performance SLA is as follows:

  • Page Response time for standard actions in form submit, open, new: 5 to 6 seconds
  • User think time at least 30 seconds between two subsequent page actions within same page/different page

Note: If client is targeting a different performance SLA than the one mentioned above, then we can recommend the architecture and infrastructure accordingly to meet the performance targets.

If you are hosting data on a cloud computing service such as Microsoft Azure, then you can select any of the available data backup plans (back up plans usually depends upon factors like amount of data to be backed, the frequency of backup, backup retention duration, etc.)

However, if you are planning to host data On-Premise, then we shall assist your organization’s IT team in setting up a data backup plan and schedule based on your requirements.

Primarily, the following backups shall be taken:

Application Files Backup:
Whenever we release any update/patch on server, we shall take backup of existing files before we perform any updates. This backup shall be made available on other location than the actual application files location.

Database (Data files) Backup:
Database backups can be scheduled with daily backup having 7 or more days retention of backup files.

User documents/files Backup:
User documents/files can be backup with scheduled backup to other file storage.

ASK-EHS shall suggest a tailored disaster recovery plan based on consideration of the following factors:

  • Deployment strategy (On-premise, Cloud)
  • Disaster recovery time period
  • Data backup frequency
  • Data backup locations

Please write us to get more details about it.

Yes, for clients whose business criticality demands a software designed for operation 24 hours a day, 7 days a week throughout its life having a very high fault tolerance and resilience against any single point of failure – we recommend high availability software architecture & infrastructure.

Please write to us and our technical representative will get in touch with you with detailed explanation of our high availability recommendation.

Yes, all our safety software use SSL/TLS protocol for establishing encrypted links between a web server and a browser whenever there is an online interaction. So, your data is completely secure.

For data stored on cloud, there can be variable responsibility for data protection and security:

  • Cloud service providers like Microsoft Azure have their own data security certifications. For example: Microsoft Azure is certified for ISO/IEC 27001:2013 Information Security Management Standards
  • Your IT team can also manage the data security.

Note: To know more, kindly visit Microsoft Trust Center

ASK-EHS safety software implementations have successfully passed third party VAPT assessment audits. Upon client request for VAPT, ASK-EHS carries out a third party VAPT certification of the customized solution that has been developed for the client.

The following tools were used during the vulnerability assessment and penetration testing.

  • Burp Suite Pro
  • Dirbuster
  • Qualys SSL Labs
  • Nmap / Zenmap

To handle data security and thwart threats, a secure application architecture is designed by following OWAST recommendations.

To know more about security, please write to us and our technical representative will get in touch with you with detailed explanation of our security architecture and measures.

Our safety software supports latest versions of all major HTML 5 supported web browsers including Microsoft IE 11 (and above) and Edge, Google Chrome, Mozilla Firefox and Safari.

Also, since all our safety software are responsive in design, it will automatically adapt to the user's device regardless of the screen size. Meaning, the application will also work on a HTML5 supported web browser of hand-held devices such as tablets and smartphones.

Good that you asked. Yes, the software is capable of implementing and hosting on Virtual Environment using Virtual Machine.

No, our safety software will not interfere with other existing software available on the server. Unless there is a client-specific requirement for integration with external systems such as SAP.

Yes, we can integrate with your Oracle database server on request basis.

Yes! We can integrate with most IT systems.

All our safety software is built using the "Waterfall Model" approach. The implementation activities under this model are as follows:

*Design and Development stages are followed for development of ASK-EHS Standard Product.
In client projects, these stages are replaced by software customization & configuration.

Yes, we would be glad to discuss the various project management activities and practices followed by ASK-EHS such as the team composition, communication channels, project plan and dependencies, phase-wise deliverables, Responsibility Assignment (RACI) Matrix, project risk management, critical success factors, assumptions, constraints and much more. Please write to us and our technical representative will get in touch with you for detailed project management discussion.

Yes, our safety software is open to be integrated with any BI tools which supports Microsoft SQL server as data source.

We mainly follow three licensing models:

Perpetual License - A non-expiring license to use an application. The customer needs to take annual maintenance contract.

Subscription License - A yearly renewable license to use an application which includes software support during the designated period of time.

Software As A Service License - A yearly renewable license to use an application hosted on ASK-EHS provisioned Microsoft Azure/AWS cloud which includes software support during the designated period of time.

Note: We also address to client-specific software use cases, such as client is targeting only a few limited system users for managing large number of projects by providing flexible custom-made licenses.

Support

We are so glad that you asked this because supporting our esteemed clients in their journey of digital transformation has always been a stronghold of ASK-EHS. Below infographics will help you catch a glimpse of our high commitment towards helping you achieve your goal.

Whenever there is any issue with the software application, the client can generate a trouble ticket via email, call or any other pre-decided ticketing tool.

Depending on the issue, the resolution time would be determined. Below are our standard issue response and resolution times. We very well understand that certain businesses require a different SLA and hence we can provide it on request basis.

Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects
Critical Service Error
  • Software down or operating in materially degraded state;
  • System-wide data integrity at risk of loss or corruption;
  • Declared a Critical Support Request by the Customer and severity validated and agreed upon by Provider.
High Service Error
  • Primary component failure that materially impairs functionality or performance preventing completion of system functionalities
  • Data entry or access is materially impaired on a limited basis (sync errors, intermittent access issues, etc.)
Medium Service Error
  • Software is operating with minor issues that can be addressed with a work around.
Low Service Error
  • Request for assistance, information, or services that are routine in nature.
  • The Software shows spelling, display, or user interface mistakes and can be corrected without impacting data integrity.

Support Request Classification Service Level Metric (Required Response Time in calendar days and hours) Service Level Metric (Required Resolution Time in calendar days and hours)
Critical Service Error 30 mins * 4 hours *
High Service Error 4 hours 24 hours
Medium Service Error 8 hours 3 days
Low Service Error 3 days As quickly as possible, but in no event longer than three (3) weeks

*Certain issues might take a little longer based on the complexity of the technical change or implementation.

Note: Support level agreement (SLA) can be a subject of discussion with client based on the requirement.

First of all, we would like to inform that with our full-proof User Acceptance Testing (UAT) program with feedback-driven changes to the software has proven to be a success with all our clients in terms of delivering the software solution exactly as per their requirements.

However, post “Go Live” of the software, in the future if the need arises to make changes in the existing functionality or add new functionality; then all such requests shall be regarded as “Change Request” and will be fulfilled under the change management program and shall be chargeable based on the estimated efforts to make the said changes to the software.

Software training can be delivered online using remote meeting tool like CISCO WebEx, MS Teams or else personal visit to client premises can be organized on request basis.

A typical training day consists of both theory session and practical session. In the theory session, the trainers will explain the software work-flow(s), various users and their roles within the system, entry modules and reporting (outcome) of software. During the practical session, participants gets familiar with the proposed software solutions. Trainers personally assist participants to make entries into the software and how to see reports.

Apart from the software training, user help (in form of textual help manuals or videos) shall be made available for the users for self-help.

Based on an excellent track record of delivering effective user trainings, ASK-EHS also strongly advocates & provides – "Train the Trainer" trainings where in client’s chosen representatives are trained to be trainers themselves thus resulting in the client trainer being able to respond to users queries promptly.

For the administrator and IT team, ASK-EHS’s trainer will demonstrate the installation, configuration and operational use of software. Client resources will be given opportunities to ask ASK-EHS about all aspects of software installation, configuration and operation, as it pertains to the use of client’s environment.

Moreover, configuration manual is provided as self-help measure to the administrators and IT Team.

The downtime usually is for 2 to 4 hours.

ASK-EHS strategically performs such tasks that require software downtime so as to minimally affect the software availability to its users. An example would be performing maintenance during weekends when client’s employees are on holiday or carrying out maintenance after office work hours.

Firstly, to clarify that the Annual Maintenance Contract (AMC) is applicable to perpetual license only. To learn about our various licensing models, click here.

Under perpetual license, the client shall receive 3 months free-of-cost hyper care support from ASK-EHS post “Go-Live” of the software. However, post that period, to avail the support services for a duration of 1 year - the client will have to purchase the AMC that costs about 10% of the cost of the software.

The AMC includes:

  • Bug fixes and issue resolution
  • Unlimited support for query clarification
  • Maintaining software compatibility
  • Software Upgrades
  • User Help Documentation Updates

AMC Exclusion:

  • Change Requests (Click here to know more about it)

Under our tried-and-trusted practice for supporting clients, generally two client personnel (one from the functional team and other from the IT team) act as support liaison between ASK-EHS and the client end-users.

Your question not addressed in the above FAQs? Want to know more?

Please write to us your query and our sales or technical representative will get back to you with detailed information.

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